Privacy Policy

1. Our Approach to Personal Data

Oceanvoyexias respects the privacy of visitors, consultation customers, passengers, and individuals who communicate with our team.

This Privacy Policy explains how we collect, hold, use, disclose, retain, and manage personal data in connection with our Hong Kong cruise consultation and planning services.

Our website presents information about ten one-day and multi-day cruise options. Visitors can explore these options and request a consultation through the website. Cruise arrangements are not completed directly through the website. Consultation meetings take place at our Hong Kong office, where our representative discusses customer requirements and may prepare a proposed cruise plan and quotation.

Our handling of personal data is governed by the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO") and its applicable Data Protection Principles.

2. Personal Data We May Collect

The information collected depends on how you interact with Oceanvoyexias.

We may collect:

  • Full name
  • Email address
  • Telephone number
  • Consultation details
  • Preferred consultation date and time
  • Cruise preferences
  • Intended travel dates
  • Passenger information
  • Itinerary requirements
  • Requested onboard facilities
  • Relevant correspondence
  • Cancellation or modification details
  • Refund-related information where required
  • Records relating to an accepted cruise arrangement

Where passenger documentation or other information is required for an applicable journey, additional information may be requested when reasonably necessary.

We seek to collect information that is relevant to the purpose for which it is required.

3. How We Collect Information

Personal data may be collected when you:

  • Browse or interact with our website
  • Submit a consultation request
  • Contact us by email
  • Attend an office consultation
  • Provide passenger details
  • Accept a proposed cruise arrangement
  • Request changes to an existing plan
  • Submit a cancellation request
  • Request or receive an applicable refund
  • Otherwise communicate with Oceanvoyexias

We may also receive information from a person arranging a cruise on behalf of other passengers. The person providing such information should have an appropriate basis for supplying it to us.

4. Why We Use Personal Data

Oceanvoyexias may use personal data to:

  • Respond to inquiries
  • Arrange office consultations
  • Understand cruise preferences
  • Prepare proposed itineraries
  • Prepare quotations
  • Administer accepted cruise arrangements
  • Communicate departure information
  • Coordinate requested facilities
  • Manage passenger requirements
  • Process modification requests
  • Handle cancellations and applicable refunds
  • Respond to customer correspondence
  • Maintain business and transaction records
  • Address disputes or complaints
  • Meet applicable legal requirements
  • Maintain and improve website functionality

Personal data will not ordinarily be used for a purpose unrelated to the purpose for which it was collected unless the required consent has been obtained or the use is otherwise permitted under applicable law.

5. Data Minimization and Accuracy

Oceanvoyexias seeks to collect personal data that is adequate and relevant without collecting information beyond what is reasonably necessary for the applicable purpose.

Customers should provide accurate and current information, particularly where the information relates to passenger arrangements, departure details, itinerary requirements, or communications.

Where you become aware that personal information supplied to us is inaccurate or outdated, you may contact us to request correction.

6. Cookies and Website Information

Our website may use cookies and similar technologies to support website operation, remember applicable preferences, understand general website activity, or assess how visitors interact with pages.

Depending on the technology used, information may include browser type, device information, general interaction data, pages visited, and related website information.

Where browser settings permit, users may adjust or restrict cookies. Disabling certain cookies may affect some website functions.

7. Disclosure of Personal Data

Oceanvoyexias may disclose relevant personal data where reasonably necessary for an accepted cruise arrangement or another purpose communicated when the information is collected.

Recipients may include applicable vessel operators, itinerary service providers, port-related providers, technology providers, professional advisers, or public authorities where disclosure is required or permitted by law.

Only information reasonably relevant to the applicable purpose should be disclosed.

Where external processors handle personal data on our behalf, appropriate contractual or other measures may be used in accordance with applicable PDPO requirements.

We do not disclose personal data to unrelated parties simply because an individual has submitted a consultation request.

8. Direct Marketing

Where Oceanvoyexias intends to use personal data for direct marketing activities regulated by the PDPO, we will follow the applicable consent and notification requirements.

Where required, individuals will be informed of the intended use, the categories of personal data involved, and the relevant categories of promotional subject matter before such use takes place.

Silence will not by itself be considered as consent where consent is required under the PDPO.

Individuals may request that Oceanvoyexias halts using their personal data for applicable direct marketing purposes by contacting us at:

travelpartners@oceanvoyexias.com

Such requests will be handled in accordance with applicable Hong Kong requirements.

9. Retention of Personal Data

Personal data will be retained only for as long as reasonably necessary to fulfill the purpose for which it was collected or another permitted purpose.

Retention periods may vary according to the nature of the information, an accepted cruise arrangement, correspondence, record-keeping requirements, dispute considerations, or applicable legal obligations.

When personal data is no longer required, practicable steps may be taken to erase it, subject to circumstances where continued retention is required or permitted by law.

10. Data Security

Oceanvoyexias takes practicable measures appropriate to the circumstances to protect personal data against unwanted or accidental access, processing, alteration, erasure, loss, or use.

Measures may include appropriate administrative controls, access restrictions, staff procedures, digital safeguards, and appropriate arrangements with service providers handling personal data on our behalf.

Access to personal data should be limited to persons who require it for relevant business or operational purposes.

No method of electronic transmission or storage is entirely free from risk. We therefore maintain measures appropriate to the nature and circumstances of the information being handled.

11. Access and Correction Requests

Under the PDPO, individuals have applicable rights to request access to personal data relating to them and to request correction where the information is inaccurate.

Requests may be sent to:

travelpartners@oceanvoyexias.com

Please provide enough information for us to identify the relevant records and understand the request.

We may take reasonable steps to establish the identity of the person making the request before providing access to personal information.

Requests will be handled in accordance with applicable requirements and timeframes under Hong Kong law.

12. Third-Party Websites

Our website may contain links to external websites or services.

The privacy practices of those external parties are governed by their respective policies and practices. Oceanvoyexias' Privacy Policy applies to personal data handled by Oceanvoyexias and does not automatically govern independently operated external websites.

Visitors should review the privacy information provided by an external website before supplying personal data through it.

13. Changes to This Privacy Policy

Oceanvoyexias may revise this Privacy Policy where necessary to reflect changes to our website, consultation procedures, cruise planning practices, data-handling activities, or applicable legal requirements.

An updated version may be published on our website. Visitors are encouraged to review this page periodically to understand our current privacy practices.

14. Hong Kong Privacy Law

This Privacy Policy is interpreted in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and the applicable Data Protection Principles.

These principles address matters including the purpose and manner of data collection, accuracy and retention, use of personal data, data security, transparency of privacy practices, and rights concerning data access and correction.

Nothing in this Privacy Policy is intended to restrict rights available to individuals under applicable Hong Kong privacy law.

15. Contact Oceanvoyexias

Questions about this Privacy Policy or the way Oceanvoyexias handles personal data may be directed to:

Oceanvoyexias

Email: travelpartners@oceanvoyexias.com

You may also use this address to submit an applicable data access or correction request or communicate a request concerning the use of your personal data for direct marketing.